The most expensive solution is the one that isn’t working. That’s why companies everywhere find themselves in “technical debt”. So we approach projects like financial debt counselors, helping companies turn their liability into a big asset. And just like the popular debt reduction method of settling small things first, turning smaller technical deficiencies into early victories leads to a series of incremental improvements. They’ll eventually help build the momentum needed to solve monumental challenges and opportunities.
The symptom that drove you to us may not be the thing that most needs a cure. We look at short-term ways to reduce the friction caused by a larger pain point. Long term, we prioritize and emphasize the importance of monitoring and telemetry because the visibility gained provides the data-driven insight needed to eliminate guesswork and instill operational confidence.
We've seen and solved complex problems with an approach that's been proven to work for the Fortune 50 just as well as it works for startups who are still seeking their fortunes.
We won’t make a very good addition to your team if, together, we don’t make a good team, so let’s introduce ourselves to see if we’re a good fit. In about 15 minutes we learn if our services are in alignment with your business needs.
If it makes sense to continue the conversation beyond a friendly introduction, we’ll gather the right people to take a deeper dive. We’ll discuss technical details, recognizing that these discussions sometimes require NDAs. In about 60 minutes, we’ll have the information to equip our project management team for the next step.
We’ll use the information gathered to generate an itemized proposal and estimate. Together, we’ll identify what needs further discussion and prepare to execute a contract. If our approach or pricing doesn’t feel 100% right, that’s ok, too—we're happy to have at least helped refine your search for the right solution.
If we get this far, it means we like you, and you like us—so we’ll make it official. Our standard contract makes it easy to get started, and our expert legal team helps navigate large enterprise vendor management on-boarding. Plus, our Information Security Policy gives you the assurance for the process ahead. During the final stages of contract execution a team is assembled that includes a Project Manager and two or more engineers.
Once the paperwork is electronically signed, we will be eager to schedule a project kickoff. During this meeting, the Heavy Water Project Manager will review the objectives, arrange weekly team meetings, schedule time for our engineers to meet with your team, and then begin the project’s discovery phase in earnest.
If you allow us, we’ll participate everywhere your team does: project management, issue tracking systems, monitoring and alerting systems, communication channels (e.g. IRC, Slack, HipChat), and internal team meetings. We’ll integrate into your organization as much as makes sense, and deliver solutions collaboratively. We find that pair programming with our customers yields a more personalized experience and better results.
Our success is measured by your company’s. As long as we continue to yield positive results, we’ll repeat steps 3-6 as many times as you need. Most of our projects continue in multiple phases—more than 80% of our customers return for repeat business—but we take pride that 100% of our engagements come to an end. Why? Instead of creating dependencies for long-term Heavy Water support, we’ve built a reputation for enabling teams to operate sustainably. So when we’re successful with you, we’ll eventually part ways, as partners.
Extreme transparency is an intrinsic part of our company culture—so much so that we have extended this philosophy to our pricing. No negotiation is necessary to obtain our "best price" — it's published right here and made available to all of our customers.
Our standard partner-pricing schedule provides a progressive discount that reduces the cost of our services throughout the duration of our engagements. As it becomes easier for us to work together, we like to share those savings.